SERVICE CHARTER
MANDATE
The Ministry is mandated to formulate and implement policies and strategies in the energy sector. It is also responsible for establishment of a responsive legal framework to govern the development of all energy sectors. The Ministry gives oversight functions across the entire energy supply chain for all sub-sector agencies which include (Electricity production, transmission, distribution and Supply) and other forms of energy supply utilization
VISION
“ To be a dynamic, high performance, consultative and client focused ministry that promotes, builds and ensures sustainable development, Utilization and management of the energy resources in Malawi“
MISSION
“To fully stratify public need for quality modern energy services by effectively governing and facilitating the development of a robust, sustainable and efficient private sector – driven energy industry “
SERVICES OFFERED
- Research and Development
- Promotion of Alternative Energy
- Promotion of Energy Efficiency
- Policy Direction
SERVICES STANDARD
| NO | SERVICE PROVIDED | TIME FRAME | REQUIREMENTS FROM END USER | COST |
| 1 |
Facilitation of Energy related requests from the public | within seven (7) working days | submission of written requests to the Ministry with supporting documents | free |
| 2 | Request from other Ministries | within seven (7) working days | submission of written requests to the Ministry with supporting documents | free |
| 3 | Resolution of client complaints | within fourteen (14) working days | submission of written requests to the Ministry with supporting documents | free |
| 4 | Queries and Requests from Potential investor | within fourteen (14) working days | submission of written requests to the Ministry with supporting documents | free |
FEES CHARGED
The Ministry is a service delivery institution and does not render services for which fees are charged